Department of Utilities
102 Willow Street
New Richmond, OH 45157 
Monday – Friday
8:00 a.m.–4:00 p.m.

This office is closed in observance of legal holidays

After Hours Emergencies        
(513) 732-2231

Phone: (513) 553-4146, ext. 17

Email: nrutilities@newrichmond.org

Bills: Payments are due on the 15th day of every month. Payments not received by the 15th of every month shall have a 10% penalty assessed (minimum of $10.00) to any unpaid utility account balance. 

All rental properties will be charged a $150.00 deposit for the start of their utility account.

The current property owner shall be held responsible for any unpaid utility charges incurred at the service address.

Ways to pay:

  • Online
  • Mail payment to: 102 Willow Street, New Richmond, OH 45157 
  • After-hours payments can be made in the drop box located in front of the building at 102 Willow Street
  • Automatic check payments 

Click the button below to access utility fee schedules, reports, application for service, permits, ordinances, guidelines, and regulations.

Water Service: The utility bills are billed per cubic foot based upon water consumption.

Sewer Service: The sewer rates are calculated based on water consumption.

Sewer credits will not be issued for watering lawns, gardens, flowers etc., except for those customers in a new construction home who are establishing a new lawn. Customers in new construction homes establishing new lawns can request a sewer adjustment for 2 months, receiving a credit for up to 1500 c.f. per month.

Garbage ServiceThe current garbage rate is $22.40 This is a monthly charge that is reflected on the utility bill and includes curbside recycling.   Garbage collection and curbside recycling pickup are every Wednesday including holidays. Items should be placed in receptacles with lids out at the curb on Tuesday night.

  • To receive a recycling cart contact the utility department at 553-4146 ext. 17. 
  • For large item pick-up, call Rumpke at 1-800-828-8171 or schedule online